Promoting independence in the heart of the community

Our services offer

Earlier discharge from hospital by working with individuals in their current setting as part of their transition into the community.

Therapeutic interventions that are based on Positive Behavioural Support and Psychosocial interventions. Delivered in conjunction with sessional Clinical Professionals including, Occupational Therapist, Psychologist, Applied Behaviour Analysis Consultant and Speech and Language Therapist.

Personalised support plans that ensure maximisation of an individuals level of independence.

Service Model


Our service model is underpinned by the principles of Positive Behaviour Support (PBS) and we are engaged with the Centre for the Advancement of Positive Behaviour Support (CAPBS) at BILD in the delivery of our staff training programme.

As part of our mandatory training all staff undertake the Department of Health’s online course; Positive and Pro-active Care and are booked to undertake CAPBS Foundation Level 1A: Introduction to Positive Behaviour Support.

Key members of our staff team are trained to Level 1B: Practioner Level, who oversee our overarching PBS strategy, which includes a bi-monthly staff supervision specific to PBS.

All of our services are supported by in-house psychology and behavioural experts (where commissioned on a sessional basis) who develop individualised support strategies for the tenants we support. This involves supporting core staff teams in the effective implementation of PBS, care and support and risk management plans.

Understanding Autism

All our staff complete the National Autistic Societies (NAS) 5 core modules in understanding and supporting autistic people and are trained in the delivery of autism friendly behaviour support plans.

High quality staff support 

Our service model is enhanced by ensuring we have highly skilled staff who are trained to meet the needs of the individual. Each client will be allocated a key worker who will be dedicated to working with them in their recovery and reablement once in the community.

Functional Behavioural Assessment

Functional behavioural assessment (FBA) is a precise description of a behaviour, its context, and its consequences, with the intent of better understanding the behaviour and those factors influencing it. The purpose of the FBA of behaviour is to determine which contingencies maintain an individual’s problem behaviour. A PBS plan should be based on a functional behaviour assessment. The functional assessment report will inform the development and interventions of a positive behaviour support plan.

Where commissioned our specialist team will complete a PBS plan for each individual as part of their transition to the service. This informs the personalised staff induction that is completed ahead of every individuals move-in.

Focus on carer involvement

Our Carer involvement strategy has been developed in conjunction with the National Lead Choice Support Consortium, Experts by Experience.  We wish to engage and work with carers at the earliest opportunity and involve them in the recovery and long term rehabilitation of our service users.

Transitional Working

We recognise the importance of ensuring that the individuals we support have a seamless transition back into the community after hospitalisation or residential care.

The Transitional Worker’s role is to work with the individual from the point of referral up to their discharge back home or supported living service in the community.

The Transitional Worker is PBSP trained and has an understanding of sensory considerations which will help aid better recovery and reduce the chance for relapse.

Our transitional workers will meet with the individual prior to their community transfer and begin the process of transitioning them into the service. This process will also involve collaboratively planning their time once in the community with a key focus on maximising an individuals level of independence. The transitional worker will only engage with service users who have been pre-assessed as suitable for support.


It is expected that referrals to the service may either come from the community and already be living independently or be stepping down from existing in-patient settings. The focus of our services is to ensure that every individual stays as connected as possible to the community or is supported to build links within the community. This ensures their continued promotion of independence.


The services have engaged with individuals who have lived experience and their invaluable input has been taken forward during the set-up of each service. We will continually involve local experts and current tenants to co-produce staff training and inform our service delivery.